TERMS OF USE
Welcome to Mouline Studios! We are delighted that you have chosen to visit our website, moulinestudios.com. Before using our services, please take a moment to read through our terms of service. By using the website and our services, you agree to these terms. If you have any questions or do not accept the terms, please contact us or refrain from using the website.
1. General Information
Mouline Studios ("we", "us", "our") provides an e-commerce platform for purchasing jewelry and related products. These terms of service govern the use of our website and services. We reserve the right to update or change these terms at any time, and such changes will be published here. It is your responsibility to stay informed about any changes.
2. Registration and Accounts
To use certain features on our website, such as making purchases or creating a customer profile, you may be required to create an account. When you register, you agree to provide accurate, current, and complete information. You are responsible for keeping your account and password confidential and for all activity that occurs under your account.
If you suspect that someone else has gained access to your account or password, you must immediately contact us for assistance in protecting your account.
3. Use of the Website
You agree to use our website only for lawful purposes and in accordance with these terms of service. You may not:
Interfere with or attempt to interfere with the website's functionality.
Upload or transmit viruses, malicious code, or other harmful software.
Use unauthorized means to access our services or databases.
Infringe on the intellectual property rights of others, including copyrights or trademarks.
Use our website to sell or promote illegal products.
4. Product Information and Prices
We strive to provide accurate and current information about our products, including prices, availability, and product descriptions. Despite our efforts, errors or changes in price or stock status may occasionally occur. If an error occurs in connection with your order (e.g., incorrect price or stock status), we will inform you of the error and give you the opportunity to adjust your order or cancel it.
All prices stated on the website include VAT, but may exclude shipping costs, which are specified separately at checkout.
5. Orders and Payment
When you place an order through our website, it constitutes an offer to purchase goods, which we accept by sending you an order confirmation. An order is not considered accepted until you have received a confirmation via email.
We accept payment via the payment methods indicated at checkout, including credit cards, bank transfers, or other payment solutions. We reserve the right to refuse or cancel an order in certain situations, for example, in case of suspected fraud or if the product is not available.
6. Shipping and Delivery
We offer various shipping options, which are specified at checkout. Delivery times may vary depending on your location and the chosen shipping method. We strive to ship orders as quickly as possible, but we cannot guarantee exact delivery dates.
In the event of any delays in delivery, we will inform you as soon as possible.
You can read more about our shipping and delivery terms here
7. Returns and Refunds
We want you to be satisfied with your purchase. If you are not satisfied, you can return products according to our return policy. Please note that certain products may be exempt from return or exchange for hygienic reasons, including some jewelry if the packaging has been opened.
To return a product, please follow our instructions provided on the return policy page. Return shipping is paid by the customer unless otherwise stated.
8. Intellectual Property Rights
All content elements on our website, including text, images, graphics, trademarks, logos, and other materials, are protected by copyright and other intellectual property rights and belong to Mouline Studios or our licensors. You may not use or reproduce any of our content without our express written consent.
9. Limitation of Liability
Mouline Studios is not responsible for damages that may arise from the use of our website or services, except when damages are caused by our gross negligence or intentional acts. We are also not responsible for any indirect or consequential damages, including lost profit or lost data.
10. Links to Third Parties
Our website may contain links to other websites not controlled by us. We are not responsible for the content or privacy practices of these websites. We recommend that you read the terms of service and privacy policy of all external websites.
11. Privacy and Data Protection
For information on how we collect and use your personal data, please see our Privacy Policy. We process your personal data in accordance with applicable data protection laws.
12. Force Majeure
Mouline Studios is not responsible for delays or failure to fulfill its obligations if this is due to circumstances beyond our control, such as natural disasters, strikes, pandemics, or other events that make it impossible or unreasonable for us to fulfill our commitments.
13. Dispute Resolution
Should a dispute arise between us, we strive to resolve it in a fair and constructive manner. We recommend that you first contact our customer service to try and resolve any issues directly. If the dispute cannot be resolved through dialogue, we may consider other options, such as mediation or external consultation. Should a solution still not be reached, it may be necessary to take the matter to a competent court. Please note that we are always open to finding the best solution for both parties and value a positive and fair process.
14. Changes to the Terms of Service