Your privacy is important to us. We want you to feel secure when shopping with Mouline Studios. Here we explain how we collect, use, and protect your personal data.
Who is responsible for your data?
Mouline Studios (org. no. 9708211280, "we", "us") is responsible for processing your personal data when you use our website moulinestudios.com or otherwise interact with us.
This privacy policy explains how Mouline Studios ("we", "the website") collects, uses, and shares personal data when you visit our website, shop with us, or otherwise interact with our services via moulinestudios.com (collectively referred to as "the services"). When we use the words "you" or "your" in this policy, it refers to you as a user – whether you are a customer, visitor, or otherwise in contact with us.
We recommend that you read this privacy policy carefully.
Changes to the Privacy Policy
We reserve the right to update this policy as needed – for example, due to changes in our routines or due to legal changes. The date at the top shows when the policy was last changed. Any significant updates will be stated on the website and, if required by law, communicated to you separately.
How and why we collect personal data?
We collect your personal data to be able to offer our services – for example, so that you can place an order, receive delivery, get help from our customer service, or receive relevant information and inspiration from us.
Depending on how you use our website and services, we may also need to use your data to:
Communicate with you, for example via email or SMS
Send order confirmations and updates about your order
Improve our website and customer experience
Comply with legal requirements, such as the Accounting Act
Protect our website, our users, and our rights
Comply with our terms of use and other legal obligations
What personal data we collect
Information you provide directly to us
When you use our services or contact us, we collect information such as:
Order information: billing and delivery address, payment confirmations
Account information: username, password, and security details
Customer support: information you choose to share when contacting us
Certain features require you to provide personal data. You can choose not to, but it may affect your ability to fully use the service.
Information about how you use our services
We also automatically collect information through cookies and similar technologies, such as:
IP address
Browser type and device
Pages you visit
How you navigate and interact with our website and our emails
This helps us understand and improve the user experience.
Information from third parties
We may also receive information from trusted third-party providers, e.g.:
Shopify, which operates our website
Payment providers (such as Klarna, Shop Pay, or Stripe) – they collect and process payment information
Analysis and marketing tools that use cookies, pixels, and other tracking technologies
All information we receive from third parties is processed according to this policy. See also the section on third-party links.
How we use your data
We process your personal data to:
Deliver your orders
Send order and delivery confirmations
Provide customer service and answer your questions
Send marketing if you have consented to it
Improve our services and your experience
Comply with legal requirements (e.g., accounting)
How long do we store your data?
We store the data for as long as necessary for the purposes for which it was collected, or as long as we are required to by law. We then delete or anonymize it.
When do we share your data – and with whom?
We never sell your data. However, we may share it with partners who are necessary to operate our business:
IT and payment providers
Logistics and delivery companies
Services that help us with marketing and analysis
Accounting firms and auditors
All our partners comply with applicable data protection regulations and may only use the data for our purposes.
Your rights
You always have the right to:
Know what personal data we have about you
Request correction or deletion
Object to processing or withdraw consent
Request that your data be transferred to you or another party (data portability)
Do you want to exercise your rights? Contact us and we will help you.
Cookies and tracking
When you visit moulinestudios.com, we automatically collect certain information about how you interact with our website, through so-called cookies and other tracking technologies – such as pixels, web beacons, and local storage. This information helps us to give you the best, most relevant, and most secure experience possible.
What are cookies?
Cookies are small text files stored on your computer, mobile, or tablet when you visit a website. They allow us to remember your settings (e.g., language, shopping cart), analyze how you use the page, and – if you agree – show you personalized content and ads.
Why do we use cookies?
We use cookies for several purposes:
1. Necessary cookies
These cookies are required for our website to function correctly – for example, to enable purchases, keep you logged in, or save products in your shopping cart. You cannot opt out of these.
2. Analysis and performance cookies
These cookies help us understand how visitors use our website, so that we can improve the experience. For example, we can see which pages are visited most often or if something is not working as it should.
3. Functionality cookies
These cookies are used to remember your choices (such as language, region, or previously viewed products) and give you a more personalized experience.
4. Marketing and third-party cookies
These cookies enable us – and our partners – to show ads that are relevant to you, both on and off our website. They can also be used to measure how effective our ads are.
For example, we use services such as Google Analytics and Meta (Facebook/Instagram) Pixel to better understand user behavior and to target ads to the right audience.
Tracking via email and third-party technology
If you open a newsletter from us, we can, with the help of tracking technology (such as invisible pixels), see if you have opened the email, clicked on links, or shared it. This helps us to improve our communication and give you content that actually interests you.
How to manage cookies
When you visit our website for the first time, you will be asked whether you want to accept or decline cookies (except the necessary ones). You can change your settings at any time via our cookie banner or your browser.
Most browsers allow you to block or delete cookies under settings or preferences. However, keep in mind that some parts of the website may stop working as they should if you disable cookies.
Third-party websites
Our website may contain links to other websites. We are not responsible for their content or privacy policies – so we recommend that you read them separately before providing any personal data.
Contact us
Do you have questions about privacy or data protection?
